Question 1

Where do saved business reviews appear?

Accepted Answer

Reviews saved in Karat AI appear in a private owner workspace inbox. The inbox is for the owner of that workspace; it is not a public review listing.

Question 2

Does creating or approving a reply draft post a response?

Accepted Answer

Reply drafts are saved for the owner to review. Marking a draft approved records the owner’s approval, but neither draft creation nor approval posts a response automatically.

Question 3

What do complaint attention flags do?

Accepted Answer

An owner can set or clear a private attention flag to surface a complaint review for follow-up. A flag does not publish a reply or change a draft’s approval status.

Question 4

Which review source can I sync?

Accepted Answer

Karat AI currently syncs reviews from Google Business Profile. Syncing requires owner-authorized access and a verified live connection; without both, reviews cannot be synced.

Question 5

How do saved monthly reports work?

Accepted Answer

Choose a calendar month in UTC and generate a report across all locations or for one location. A report uses reviews saved for that selection and month. Supported findings include exact quotes linked to their saved reviews. If the saved review text supports no clear theme, the report shows no finding.